Before troubleshooting: Is elyvate approved by your IT?
Single Sign-On (SSO) only works if your IT department has approved elyvate in your organization's Microsoft Entra ID tenant. This approval typically takes just a few days. If you're unsure whether elyvate is approved, forward the email below to your IT or security team.
Subject: Request approval of elyvate for Microsoft SSO
Hi IT Team,
I would like to use elyvate with Single Sign-On (SSO) via our Microsoft Entra ID tenant. To enable this, elyvate needs to be approved as an enterprise application.
About elyvate
elyvate is a secure, enterprise-grade platform for steering and managing task forces, programs, and transformation initiatives. It's used in regulated and enterprise environments and follows modern security and compliance standards.
Security & compliance notes
Authentication is handled via Microsoft Entra ID
elyvate uses an industry-standard identity layer (Auth0)
Only basic user profile information is requested (e.g., name, email address)
No passwords are stored by elyvate when SSO is used
The platform is fully ISO-aligned and compliance-ready
Please let me know if you need additional information, documentation, or technical details to complete the approval.
Thank you for your support.
Best regards,
[Your Name]
Microsoft SSO not working?
If you're having trouble logging in with Microsoft SSO, the issue is usually related to your Microsoft account, browser setup, or tenant configuration.
Common causes
You're logged into the wrong Microsoft account
Browser cookies or cached sessions are interfering
elyvate hasn't been approved in your tenant, or permissions are missing
Your email address isn't correctly assigned in elyvate
Quick fixes to try
Confirm you're logged into the correct Microsoft account
Log out of all Microsoft sessions and try again
Use an incognito or private browser window
Clear cookies for
login.microsoftonline.com
Still not working?
If the problem persists:
Contact your IT or Microsoft Entra ID administrator
Reach out to elyvate support
Include a screenshot of any error message—it helps us resolve issues faster.