Why you can no longer change your password in elyvate
If you log in to elyvate using Single Sign-On (SSO), your login credentials are managed by your organization—not by elyvate.
This means:
Your password is controlled by your company's identity provider (for example, Microsoft Entra ID)
elyvate does not store, validate, or change corporate passwords
Password changes must be made through your company's IT systems
As a result, you can no longer change your password directly in elyvate.
Why personal information is also managed by your company
When SSO is enabled, your core profile information syncs from your organization's identity provider.
This typically includes:
Name
Email address
Login credentials
These fields are locked to ensure:
Data consistency across systems
Compliance with company security policies
Centralized identity management
What you can still edit in elyvate
You can still manage non-identity information directly in elyvate, such as:
Department
Job title
Other contextual profile details
These fields improve collaboration and reporting but don't affect authentication or access control.
Need to update restricted information?
To change your:
Password
Name
Email address
Contact your internal IT or HR team. They'll update it in your company's identity system, and the change will automatically sync to elyvate.