If you have forgotten your password or can no longer access your account, you can reset it directly from the login page - no support ticket required.
How to reset your password
On the login page, click "Forgot password?" below the login form. Enter the email address associated with your elyvate account and confirm. You will receive an email with a link to reset your password - check your inbox, including your spam or junk folder.
Click the link in the email and enter your new password. Your new password must be at least 8 characters long and include a combination of letters, numbers, and symbols. Confirm the new password and save your changes.
You can now log in with your new password.
Important notes
The reset link is only valid for a limited time. If it has expired, simply request a new one from the login page.
Password reset is only available for email/password login. If your organization uses SSO, contact your IT or identity provider to recover access - elyvate does not manage SSO credentials.
If you want to change your password while already logged in, use the same "Forgot password?" flow from the login page - you'll receive the reset link by email.