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Why are my old login credentials not working?

Old credentials stopped working after the login upgrade - here's the two-minute fix.

If a password that used to work suddenly doesn't, you're probably not doing anything wrong: elyvate moved to a new, more secure login system, and old credentials no longer work after the upgrade.

What changed

elyvate upgraded its authentication to an enterprise-grade login system. Your account and all your data are untouched, only the way you sign in changed.

What to do

  • If your organization uses SSO: click Continue with Microsoft on the login page and sign in with your Microsoft account (see Log in with SSO)

  • Everyone else: reset your password once. Click Forgot password? on the login page, enter the same email address you've always used with elyvate, and follow the link you receive to set a new password (see Reset your password)

The reset takes less than two minutes, and afterwards you log in as normal.

Still locked out?

See Common login issues, or reach out to [email protected].

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