Fast answers to the questions that come up most in day-to-day work. Each answer links to the full article when you want the detail.
My measure disappeared from the board
Three usual explanations:
It was completed: completed measures are hidden from the active board by default. To see them, turn on the Done column under Filter, then Columns
It was archived: completed measures are archived automatically when the Project Lead completes and exports the report, and any measure can also be archived manually by a team member. Switch the work package's measure table to Archived measures to find it
Its week passed: in the Calendar Week view, measures from previous weeks that aren't completed or escalated move to the Overdue column (see Board views - Calendar Week, Status and List)
I can't see a project or work package
elyvate only shows you what you're a member of. If a project or work package is missing from your view, you haven't been added to it yet: ask the Project Lead or Work Package Lead to invite you (see Managing access at project level).
Why does elyvate open on Plan?
We've upgraded the navigation experience: Track and Plan sit at the top right of the project header, one click apart. The Board is in Plan, with the Calendar, Status and List views together. If you picked Plan, elyvate opens on it every time you log in, until you switch back to Track (see The Board).
I can't change a measure's status or due date
Three usual explanations:
The measure is Escalated: once a measure escalates, only Work Package Leads, Project Leads and Consultants can change its status or due date (see Escalation flow)
The measure is Completed: its title, details, Requested by and resources, due date and Degree of Implementation are locked, but the status stays editable. To change the due date, reopen the measure by changing its status first
You're a Guest in this work package: Guests see everything but change nothing (see Roles overview)
I can't edit a KPI, target or the weekly progress
Creating KPIs and targets and writing the weekly progress is reserved for Work Package Leads, Project Leads and Consultants. Contributors can edit existing KPIs but not create new ones (see Roles overview).
I can't assign a measure to a colleague
Three things to check: the person must be a member of the work package (see How to invite team members), a measure can hold a maximum of two assignees, and Guests can't be assigned to measures, their role is view-only.
What is Degree of Implementation and how do I turn it on?
Status tells you where a measure is. Degree of Implementation shows how far every measure has landed, not just its status. Project Leads and Consultants turn it on per project in Project Details, then Settings. Once it's on, it appears on Board cards, in the list view in Plan, in the measure table, in the measure drawer, in the create measure modal and on My Measures, and you can filter and sort by it.
Where are the SteerCo minutes now?
SteerCo minutes are captured in the Reports tab, in the SteerCo meeting minutes step. The SteerCo tab keeps the history of past SteerCos, with tabs for all entries, measures, decisions and information (see How reporting works in elyvate).
I stopped receiving elyvate emails
Check two things: the daily digest toggle in User Settings → Notifications, and your spam folder, elyvate's emails come from Antonella from elyvate.
A measure escalated on its own
That's the escalation flow doing its job: the measure's due date was changed more often than the project's limit allows. See Escalation flow for how it works and how a lead resolves it.
I archived a measure by mistake
Archived measures aren't gone. In the work package's measure table, switch to Archived measures, find the measure, and restore it from the three-dot menu or from the drawer. Deleting is different: deleted content is gone for good and can't be restored, so when in doubt, archive instead of deleting.